Refund policy
Returns/Refunds/Policy
At Personalized Jewelry Live Online, we strive to provide our customers with the highest quality products and services. Because Most of our products are Personalized, and therefore one of a kind products, that cannot be sold on to any other customers. All Personalized Products are considered as Final Sale and are not Returnable.
Other Exceptions / non-returnable items
For health and hygiene reasons we cannot accept retuns on earrings. Also perishable goods (such as food, flowers, or plants) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If any of our Customers where to take delivery of products not up to standard which can rarely happen, as we make hand customize and personalized products for each and every order. While we cannot consider accepting returns , we will consider issuing a store credit or refund under our 30 day money back guarentee see below.
OUR 30 DAY MONEY BACK GUARENTEE !
At Personalized Jewelry Live Online, we pride ourselves on exceptional customer service and ensuring our customers' satisfaction. Our commitment to your happiness is paramount, and we are dedicated to resolving any concerns with your order.
We stand behind the quality of our products with a comprehensive 100% money-back guarantee. This covers any products that arrive defective or sustain damage during shipping. Should you be dissatisfied with your purchase for any reason, rest assured, we will endeavour to rectify the situation.
Refunds
When initiating a refund request via email, kindly use "Refund" as the subject line and provide a detailed description of the issue.
For efficient processing of refunds, we request that you contact our support team at personalizedjewelryliveonline@gmail.com. Please include photographs as evidence of any damage to the item or any other quality or damage discrepancies.
Our Refunds Policy is valid for 30 days from the date of delivery to your address. Please note that refunds are not possible after this 30-day period.
Your satisfaction is our priority. If you are not completely satisfied with your order, please contact our support team, and we will make every effort to assist you.
We will notify you once we’ve reviewed your request, and let you know if the claim was approved or not.
If approved, you can be given a store credit amount or automatically refunded on your original payment method within 10 business days.
NOTE ! We have dealings with Wise Bank Online and they have a very fast and efficient and safe money transfer System Online for any of our Customers who use Wise Bank or any other bank if you are eligible for a refund under our 30 Day Money back Guarantee, we are be able to get your money back to you faster into your personal bank account via a Wise money transfer, if you decide to choose that option.
CANCELLING/CHANGING ORDERS
We begin working on your personalized product straight away so please check all details of your order – style, the colour of the metal. If you wish to cancel or change your order please contact us immediately at personalizedjewelrylive@gmail.com and we can check what stage in the process your order is in. If your personalized product has already been started it may not be possible to cancel or change it
Additional Refund terms.
Damaged or poor Quality Control
Item must show as delivered, by the Courier.
Latest claim time is 30 days after delivery for US orders, and 30 days after delivery for orders travelling outside the US.
Lost or stuck in transit:
Orders that have had no movement in 30 days from the date shipped, can be reviewed for a possible approval for a store credit or refund at the discretion of Management.
Be aware Items in customs and showing as still in clearance may still need more time before deeming lost as customs can take a while in some countries.