Shipping policy

                  Shipping Policies Personalized Jewelry Live Online.

                                                         Shipping Times

We ship most products within 1-4 business days. This does not include the Production Time: Production time for Message Card Products 2-3 business days                                              : Production time for Acrylic Products  3-5 Business days

              Below is the average transit time for above mentioned products

USA Standard (UPS & USPS): 2-5 days (Excluding Sundays)

If you live in the USA you should take delivery of your product on average no later than 10 business days, which would equal 14 days including the weekends.

                                           General Shipping Information

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, Christmas Season as example.

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as
redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping,
 you should contact the carrier directly, as we are unable to contact them on your behalf. (you can find contact information below).

USPS: 1-800-275-8777 (Orders in the USA Only)
UPS: 1-888-742-5877 (Orders in the USA Only)

If an order has been shipped and the tracking has not been updated 10 days from the date shipped, you may contact Personalized Jewelry Live Online Support for further
investigation, at personalizedjewelryliveonline@gmail.com

                                                        Shipping Carriers

                   Currently we only ship to the USA Domestic Marketplace

For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.

If you wish to contact the carriers, you may use the following details:

USPS: 1-800-275-8777 (Orders in the USA Only)
UPS: 1-888-742-5877 (Orders in the USA Only)

                                            Additional Important Information

Tracking is available for all USA orders via UPS/USPS.

Personalized Jewelry Live Online does not cover items that are lost or stolen in transit if the package is marked as Delivered to the customer by the carrier, 
If you have issues with delivery, it's possible to file a claim with the carrier.