Shipping policy
Shipping Policies Personalized Jewelry Live Online.
Shipping Times
We ship most products within 1-4 business days. This does not include the Production Time: Production time for Message Card Products 2-3 business days : Production time for Acrylic Products 3-5 Business days
Below is the average transit time for above mentioned products
USA Standard (UPS & USPS): 2-5 days (Excluding Sundays)
Canada Standard (UPS): 5-10 business days
General Shipping Information
All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing.
Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.
While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as
redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping,
you should contact the carrier directly, as we are unable to contact them on your behalf. (you can find contact information below).
USPS: 1-800-275-8777 (Orders in the USA Only)
UPS: 1-888-742-5877 (Orders in the USA Only)
If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Personalized Jewelry Live Online Support for further
investigation, at personalizedjewelryliveonline@gmail.com
Shipping Carriers
For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.
For Canada orders, we use UPS, running on an equivalent to First Class International service.
All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.
If you wish to contact the carriers, you may use the following details:
USPS: 1-800-275-8777 (Orders in the USA Only)
UPS: 1-888-742-5877 (Orders in the USA Only)
Additional Important Information
Tracking is available for all USA orders via UPS/USPS.
Tracking is available to around 36 international countries.
The tracking will be uploaded to the Shop order automatically by the end of the day we ship it.
All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.
USA orders via USPS last-mile includes Saturday delivery.
While we make every effort to label our shipments to assist customers with the fastest delivery, if customs or taxation charges are applied on a shipment,
this is payable by the customer.
Personalized Jewelry Live Online does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier,
If you have issues with delivery, it's possible to file a claim with the carrier.